Privacy Policy
Sayegh Go app, run by Sayegh Trading, Tripoli, Lebanon.
Last updated: October 19, 2026
This page explains what data the Sayegh Go app collects, why we collect it, who we share it with, how long we keep it, and how you can delete it. If something here isn't clear, just contact us (details at the end).
1. Who can use the app
The app is for people 18 years or older. We don't knowingly collect data from anyone under 18. Some products, like tobacco, are only sold to adults, and our driver may ask for an ID at delivery.
2. What we collect
| Data | Why we use it |
|---|
| Name, phone number, email (optional) | To create your account, verify your number with a code and contact you about your orders |
| Delivery addresses | To deliver your orders |
| Location (only when you choose an address on the map) | To find your address and check it's inside our delivery area. We don't track your location in the background |
| Orders and cart | To process orders, show your order history, and understand what products people buy |
| App activity (screens viewed, searches, products added to cart) | Analytics, improving the app, and measuring our ads |
| Device info (device ID, advertising ID, push token, app version) | Push notifications, security, analytics and ads measurement |
| AI Assistant messages | To answer you in the chat (see section 4) |
We don't take online payments in the app. You pay cash on delivery or by card on a POS machine at your door, so we never see or store your card details.
3. Who we share data with
We don't sell your personal data. We do work with these companies to run the app:
- Google Firebase: push notifications and app analytics.
- Meta (Facebook SDK): app events like product views, add to cart and purchases, plus device and advertising IDs. Meta may use this to measure and personalize ads. We don't send your name, email, phone number or address to Meta.
- Google Maps: showing the map and finding your address.
- Google (Gemini) and Anthropic (Claude): AI providers for the AI Assistant (see section 4).
- Our delivery team: your name, phone number and address, so they can deliver your order.
Tracking for ads only starts after you agree on the consent screen when you first open the app. On iPhone, we also ask for permission using Apple's tracking prompt.
4. AI Assistant
- When you send a message, it goes to our server and then to Google (Gemini) or Anthropic (Claude) to write a reply. We also send what's needed to answer you: your cart items, current offers, and your name if you're logged in.
- We don't save your chats on our servers.
- To stop abuse, we keep a random device ID, a hashed (scrambled) version of your IP address and the time of each message. These are deleted automatically after 2 days.
- We keep technical logs (which AI model answered, how much text was processed, response time). These logs don't include your messages and are deleted after 90 days.
- If you tap "Report" on a reply, we save that reply, the message you sent before it, the AI model that answered and your device ID, so our team can review it. Reports are deleted after 180 days.
- AI answers can be wrong, so check products, quantities and prices before ordering. Please don't share passwords, payment details or other sensitive info in the chat.
5. How long we keep data
- Account data (name, phone, email, addresses): as long as your account is active, and up to 30 days after you ask us to delete it.
- Order records: kept as long as the law requires for accounting and tax purposes, even after your account is deleted.
- AI data: see the periods in section 4.
- Analytics data at Firebase and Meta: kept according to their own retention settings.
6. Deleting your account
You can delete your account and personal data any time:
- In the app: Menu, then Personal Details, then "Delete my account".
- Without the app: email info@sayeghtrading.com with the subject "Delete my account" and the phone number you signed up with. We may contact you on that number to confirm it's you.
We delete your account, name, email, phone number and addresses within 30 days. Order records we have to keep by law are kept for accounting only and aren't used for marketing.
7. Your choices
- You can turn off push notifications in your phone settings.
- You can turn off location access in your phone settings and type your address manually instead.
- You can reset or limit your advertising ID in your phone settings.
- You can ask us for a copy of your data, or ask us to correct it, by emailing us.
8. Security
Data between the app and our servers is sent over an encrypted connection (HTTPS).
9. Changes to this policy
We may update this policy from time to time. When we do, we'll change the date at the top. Big changes will also be shown in the app.
10. Contact us
Email: info@sayeghtrading.com
Phone: 06 412 452
WhatsApp: 81 369 774